Return & Refund Policy

At LaceDrop, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unworn and unused

• In the same condition that you received it

• With tags attached

• In its original packaging

• Accompanied by proof of purchase

To start a return, please contact us at support@lacedrop.com.

Returns must be approved before being sent. If your return request is accepted, we will provide detailed return instructions. Items sent back without prior authorization will not be accepted.

Please do not send items back without first contacting our support team.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective

• The item is damaged

• You received the wrong item

We will evaluate the issue and work quickly to make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalized or custom products

• Gift cards

• Final sale items

If you have questions about a specific item, please contact us before placing your order.

Exchanges

If you would like a different size or style, please contact support@lacedrop.com and we will work with you to find the best solution.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without justification.

To qualify, the item must be:

• Unworn and unused

• In its original condition

• With tags attached

• In its original packaging

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@lacedrop.com.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us at:

support@lacedrop.com